The word ‘process’ is used a lot in organizations, but it is one of those terms that can mean different things to different people. It is very easy to inadvertently talk at cross-purposes and cause confusion!
In this article, Adrian Reed takes a step back and outlines what a business process is, and why that way that we model our processes matters. The article also discusses the importance of creating a shared model in a commonly understood notation such as BPMN.
This article by BPA expert and friend of Good e-Learning Adrian Reed will be of particular interest to people new to process modeling, and will act as a refresher to more experienced practitioners.
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