With IT being such an integral part of modern business, factoring it into long-term planning and improvement is essential for successful organizations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning. Kickstart your ITIL DPI training today!
Syllabus
An Introduction to ITIL 4 Strategist: DPI
Learning Objectives
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
Module 1: Direct, Plan and Improve Concepts
Learning Objectives
This module looks at the key concepts and definitions of ‘Direct, Plan and Improve’. Students will learn to differentiate key terms, including ‘vision’, ‘mission’, ‘methods’, ‘operating model’ and ‘scope of control’.
The module then goes on to discuss planning management at various levels, along with the roles of governance, compliance, and management.
Finally, it discusses value, outcomes, costs, and risks, as well as how they relate to direction, planning, and improvement.
Module 2: Direction, Planning, and Principles in Context
Learning Objectives
This module describes elements that are to be directed and planned and how to use key principles and methods for direction and planning. By the end of this module, students will know how to cascade requirements and goals, as well as how to define effective policies, controls, and guidance. Students will also know how to ensure that controls are sufficient without being excessive. This will leave them with enough know-how to be able to place decision-making authority at the correct level.
Module 3: GRC Principles and Methods
Learning Objectives
This module looks at Governance, Risks, and Compliance (GRC) and the principles and methods relating to it.
By the end of the module, students will be comfortable with identifying the purpose and role of GRC, as well as integrating the principles and methods into ITIL 4’s Service Value System (SVS).
The module also describes the role of risks and risk management, as well as how governance impacts DPI.
Module 4: Continual Improvement
Learning Objectives
This module examines the key principles and methods used to enable continual improvement for all types of improvements.
By the end of this module, students will know how to improve the SVS, as well as how to embed continual improvement at every level of the SVS. Students will also be familiar with assessment methods and objectives, as well as outputs, requirements, and criteria. Finally, students will know how to build, justify and advocate a business case, as well as how to conduct improvement reviews and analyze lessons learned.
Module 5: Organizational Change Management
Learning Objectives
This module takes students through Organizational Change Management (OCM) and how it is applied to direction, planning, and improvement.
By the end of the module, students will understand the scope, nature, and potential benefits of OCM, as well as how to establish effective interfaces across the ITIL value chain.
Module 6: Measurement, Indicators, and Reporting
Learning Objectives
This module looks at measurement, as well as reasons for focusing on measurement, metrics, reports, success factors, and, most importantly, KPIs. By the end of the module, students will have a practical understanding of how to use principles and methods of measurement and reporting in direction, planning, and improvement. They will also be able to define indicators and metrics which can be used to support organizational objectives.
Module 7: Measurement and Value Streams
Learning Objectives
This module examines the differences between value streams and practices, along with the impact these differences have on direction, planning, and improvement. By the end of the module, students will be able to select and utilize appropriate methods and techniques to direct, plan and improve value streams and practices.
Module 8: Stakeholders, Communication and Feedback
Learning Objectives
This module looks at stakeholders, communication, and feedback. Students will learn about the key principles and methods used for communication and organizational change management. They will also come to understand how and why they are essential to direction, planning, and improvement.
Finally, students will look at how to effectively influence and communicate with others, as well as how to establish effective feedback channels.
Module 9: 2x Practice Exam Simulators
Learning Objectives
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Direct, Plan & Improve examination. It will be well worth testing your knowledge before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the ITIL DPI exam, simply contact Good e-Learning to request your FREE exam voucher.
Module 10: Course Wrap-Up
Learning Objectives
This is a short module that sign-posts the end of the course.
Exams
This course is designed to prepare students to sit and pass the ‘ITIL Specialist: Direct, Plan & Improve’ examination. In order to sit the exam, students must satisfy one of the following criteria:
Passing the ITIL 4 DPI examination is a prerequisite for completing both the ‘Managing Professional (MP)’ and ‘Strategic Leader (SL)’ streams. However, students only have to pass the exam once.
This course comes with a FREE exam voucher
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITIL 4 Strategist: DPI exam:
This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 90 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 113 minutes
You will be tested on:
Direct, Plan and Improve Concepts
Direction, Planning, and Principles in Context
GRC Principles and Methods
Continual Improvement
Organizational Change Management
Measurement, Indicators, and Reporting
Measurement and Value Streams
Stakeholders, Communication and Feedback
FAQ
What is ITSM?
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does ITIL stand for?
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
What does the ITIL certification path look like?
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’ Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
How much is ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
How can ITIL benefit businesses?
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes. The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
Who are PeopleCert?
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
What is AXELOS?
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
With IT being such an integral part of modern business, factoring it into long-term planning and improvement is essential for successful organizations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning. Kickstart your ITIL DPI training today!
This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.
Module 1: Direct, Plan and Improve Concepts
Learning Objectives
This module looks at the key concepts and definitions of ‘Direct, Plan and Improve’. Students will learn to differentiate key terms, including ‘vision’, ‘mission’, ‘methods’, ‘operating model’ and ‘scope of control’.
The module then goes on to discuss planning management at various levels, along with the roles of governance, compliance, and management.
Finally, it discusses value, outcomes, costs, and risks, as well as how they relate to direction, planning, and improvement.
Module 2: Direction, Planning, and Principles in Context
Learning Objectives
This module describes elements that are to be directed and planned and how to use key principles and methods for direction and planning. By the end of this module, students will know how to cascade requirements and goals, as well as how to define effective policies, controls, and guidance. Students will also know how to ensure that controls are sufficient without being excessive. This will leave them with enough know-how to be able to place decision-making authority at the correct level.
Module 3: GRC Principles and Methods
Learning Objectives
This module looks at Governance, Risks, and Compliance (GRC) and the principles and methods relating to it.
By the end of the module, students will be comfortable with identifying the purpose and role of GRC, as well as integrating the principles and methods into ITIL 4’s Service Value System (SVS).
The module also describes the role of risks and risk management, as well as how governance impacts DPI.
Module 4: Continual Improvement
Learning Objectives
This module examines the key principles and methods used to enable continual improvement for all types of improvements.
By the end of this module, students will know how to improve the SVS, as well as how to embed continual improvement at every level of the SVS. Students will also be familiar with assessment methods and objectives, as well as outputs, requirements, and criteria. Finally, students will know how to build, justify and advocate a business case, as well as how to conduct improvement reviews and analyze lessons learned.
Module 5: Organizational Change Management
Learning Objectives
This module takes students through Organizational Change Management (OCM) and how it is applied to direction, planning, and improvement.
By the end of the module, students will understand the scope, nature, and potential benefits of OCM, as well as how to establish effective interfaces across the ITIL value chain.
Module 6: Measurement, Indicators, and Reporting
Learning Objectives
This module looks at measurement, as well as reasons for focusing on measurement, metrics, reports, success factors, and, most importantly, KPIs. By the end of the module, students will have a practical understanding of how to use principles and methods of measurement and reporting in direction, planning, and improvement. They will also be able to define indicators and metrics which can be used to support organizational objectives.
Module 7: Measurement and Value Streams
Learning Objectives
This module examines the differences between value streams and practices, along with the impact these differences have on direction, planning, and improvement. By the end of the module, students will be able to select and utilize appropriate methods and techniques to direct, plan and improve value streams and practices.
Module 8: Stakeholders, Communication and Feedback
Learning Objectives
This module looks at stakeholders, communication, and feedback. Students will learn about the key principles and methods used for communication and organizational change management. They will also come to understand how and why they are essential to direction, planning, and improvement.
Finally, students will look at how to effectively influence and communicate with others, as well as how to establish effective feedback channels.
Module 9: 2x Practice Exam Simulators
Learning Objectives
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Direct, Plan & Improve examination. It will be well worth testing your knowledge before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the ITIL DPI exam, simply contact Good e-Learning to request your FREE exam voucher.
Module 10: Course Wrap-Up
Learning Objectives
This is a short module that sign-posts the end of the course.
This course is designed to prepare students to sit and pass the ‘ITIL Specialist: Direct, Plan & Improve’ examination. In order to sit the exam, students must satisfy one of the following criteria:
Passing the ITIL 4 DPI examination is a prerequisite for completing both the ‘Managing Professional (MP)’ and ‘Strategic Leader (SL)’ streams. However, students only have to pass the exam once.
This course comes with a FREE exam voucher
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITIL 4 Strategist: DPI exam:
This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
There is a time limit of 90 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
In countries where English is a second language, the time allocated for the exam is extended to 113 minutes
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does ITIL stand for?
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
What does the ITIL certification path look like?
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’ Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
How much is ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
How can ITIL benefit businesses?
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes. The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
Who are PeopleCert?
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
What is AXELOS?
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
ITIL students aiming to reach the level of ‘ITIL Master’
Anyone hoping to pass the ITIL 4 Strategist: Direct, Plan & Improve (DPI) exam
Continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers, cloud systems engineers, and similar roles
Organizations wishing to adopt the best practices of ITIL DPI
Managers seeking to become more qualified in ITIL in order to take on more responsibilities and higher-paying roles
What will you learn by taking this course?
How to properly plan, review and improve products and services
How to oversee organizational change and interface with Governance, Risk, and Compliance (GRC)
How to create a ‘learning and improving’ IT organization
How to apply the concepts covered in the course to real-world organizations
Supportive and practical skills that can help with properly directing, planning, and improving organizational IT practices
How Lean and Agile ways of working can be leveraged for an organization’s advantage
Everything needed to pass the official ITIL 4 DPI exam
Why should you take this course?
Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
The course features regular knowledge checks to help students retain their training, along with a practice exam simulator to help them prepare for the ITIL DPI examination
The course features interactive slides, instructor-led videos, and other assets created alongside experienced ITIL experts
We offer each student a FREE exam voucher (T&Cs apply)
This ITIL® 4 Strategist: Direct, Plan & Improve course is accredited by PeopleCert
Drive Stakeholder Value is critical in staying viable in today’s dynamic business world. This Good e-Learning ITIL 4 course is easy to digest and interesting to go through. Start exploring your customer journey with this course and expand your own learning journey along the way!
Simone Jo Moore
Top 25 Industry Thought Leader, Consultant, Master Trainer and Author
