Learn how digital and IT-powered organizations handle current and future sustainability challenges with this ITIL 4 extension course from Good e-Learning!
In the Digital Age, competencies within ITSM teams play a major role in meeting sustainability targets. With this in mind, ITSM managers are usually responsible for taking the initiative in building their team’s capacity to address current and future sustainability challenges, including in how they approach procurement and supply chain activities. This ITIL 4 course teaches demonstrably effective and flexible practices for equipping businesses to champion sustainability in digital and IT. Kickstart your ITIL sustainability training today!
This module outlines the main features of the course, such as the learning plan, structure, aims, and objectives. It also revisits points from ITIL 4 Foundation and describes the written assignments that form part of the course.
Candidates also receive a syllabus, diagram pack, glossary, and further reading and links document with URLs for downloading essential copies of the framework publications.
Finally, the module addresses several frequently asked questions.
The first part of this module introduces the key concepts of sustainability.
Chapter 2 examines the UN ‘Sustainable Development Goals (SDGs)’ and how they help organizations achieve sustainability.
Chapter 3 goes on to explain the ‘Triple Bottom Line (TBL)’ model, Corporate Social Responsibility (CSR), and the benefits that sustainability can bring to a business.
This module begins by addressing the ‘What is vision?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 expands on the role and structure of a ‘sustainability vision’, as well as sustainability models, issues, solutions, and concepts. These are explored in greater depth in Chapter 3.
Chapter 4 goes on to look at how digital technology impacts sustainability.
Chapter 5 introduces the first of four written assignments. It also provides a summary of the key points covered in the module.
This module begins by addressing the ‘Where are we now?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 outlines how organizations can gain a clear understanding of their current state, with a large focus on materiality assessments, sustainability risk assessments, stakeholder mapping, and due diligence.
Chapter 3 looks at the role of regulations and standards, as well as the three key perspectives for internal assessment.
This module covers the ‘Where do we want to be?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 describes the three dimensions of strategic planning. It also uses a case study to demonstrate how business models can enhance sustainability.
Chapter 3 looks at the selection, prioritization, impact, and justification of sustainability objectives.
Chapter 4 introduces the second of the course’s four written assignments. It then summarizes the key points covered in the module.
This module provides candidates with an opportunity to review the knowledge they have gained so far. The module features a memory game to aid in recalling key terms, as well as a concept checker for candidates to test their understanding of essential concepts covered in modules 1-4.
This module begins by addressing the ‘How do we get there?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 looks at the key sustainable business models and outlines the approaches that support them.
Chapter 3 examines how digital technology and IT can support sustainability models, values, and cultures.
Chapter 4 introduces the third of the course’s four written assignments. It then summarizes the key points covered in the module.
This module addresses the ‘Take action’ step of the sustainability journey. Chapter 1 goes over the key terms and learning outcomes of the module and provides an overview of the step itself.
Chapter 2 describes the challenges of achieving sustainability in a VUCA environment (Volatility, Uncertainty, Complexity, Ambiguity). It also looks at how to use the Cynefin model and sense-making to address these challenges.
Chapter 3 examines how several ITIL management practices support sustainability. It also looks at how to shape ongoing activities in the context of sustainability.
This module addresses the ‘Did we get there?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 examines the tools organizations use to measure and report on the status and progress of sustainability.
Chapter 3 introduces the final written assignment of the course. It also provides a summary of the key points covered in this module.
This module addresses the ‘How do we keep the momentum going?’ step of the sustainability journey. Chapter 1 also introduces key terms and learning outcomes for the module.
Chapter 2 looks at the ways in which governance, auditing, communication, collaboration, and innovation can support sustainability.
This module provides candidates with an opportunity to review the knowledge they have gained so far. The module features a memory game to aid in recalling key terms, as well as a concept checker for candidates to test their understanding of essential concepts covered in modules 6-9.
This module provides two practice papers for the ITIL Specialist: Sustainability in Digital & IT examination. One is provided by AXELOS, while the other was created in-house by Good e-Learning. Both exams are available via the online platform and in PDF format.
This module features a short video wrapping up the course and describing the next steps for candidates.
This course is designed to prepare students to sit and pass the ITIL® 4 Specialist: Sustainability in Digital & IT examination.
This course comes with a FREE exam voucher – That’s how confident we are that you’ll pass first time!
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
There are four case study-based assignments that are taken throughout the course and graded by the trainer against the official assessment matrix.
The case study describes two fictional companies. Any resemblance to real companies is unintentional.
Practical assignments are assessed by the course tutor. Candidates must pass all the Case Study assignments in order to take the exam. This will be confirmed to candidates by the course tutor before the end of the training. Candidates who fail to complete the Case Study assignments in-session may be given an additional individual written assignment based on the same case-study.
At the end of the training course, students are asked to complete a multiple-choice examination. Candidates must pass the case study assessments in order to take the exam. If a candidate fails the first assessment, they may be given an additional written assignment based on the same case study.
ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimize IT services for clients and employees.
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
‘Sustainability in Digital & IT’ is an extension module for ITIL 4. It focuses on how to make ITSM more sustainable and how managing IT and digitally-enabled services can impact the environment.
Candidates learn how to utilize ITIL’s guiding principles to create sustainable, digitally-enabled products and services in order to create value. The syllabus also looks at sustainability in procurement, strategy, practices, products, and so on. Candidates even learn how to conduct cost-benefit analyses to identify opportunities and risks in sustainability.
There are no prerequisites for sitting the Sustainability in Digital & IT exam, including ITIL 4 Foundation. However, candidates should note that passing the exam will not help them achieve the ‘ITIL Strategic Leader’ or ‘ITIL Managing Professional’ designations.
Organizations are playing an increasingly important role in sustainability. Not only do businesses have strict compliance targets, but working in an environmentally friendly way can also create opportunities in terms of working more efficiently, offering new features, and appealing to clientele.
By studying Sustainability in Digital & IT, candidates can help their teams take full advantage of sustainability and create significant value for their organizations.
Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.
After passing all intermediate modules, students can then move on to the rank of ‘ITIL Master’.
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.
It also aims for resource optimization and looks to continually improve essential processes.
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
To live a sustainable future we need to embrace informational hygiene. There are millions of information sources available online and offline. To know how to find a reliable source of information becomes a key skill and benefit for all of us. Good e-Learning provides courses that are designed and tested together with the subject matter experts. These are courses that you can trust, enjoy and apply in real life.