Earn your ITIL 4 Specialist: Create, Deliver & Support (CDS) certification with the award-winning team at Good e-Learning!
The key to successfully managing IT is to treat it as an interconnected system. Designing, building, testing, launching, running, and supporting IT-enabled products and services must be done as part of a combined operation in order to create real and sustainable value. This is the purpose of ITIL 4 CDS: helping users establish an ongoing and seamlessly integrated process for creating, delivering, and supporting IT services while continuously delivering value to customers. Kickstart your training today!
This introductory module gets students up to speed with the main features, aims, objectives, and structure of the course, along with the overall learning plan.
Students receive a syllabus, diagram pack, glossary, further reading and links document, and a collection of refresher materials. The module also covers some of the most frequently asked questions for the ITIL 4 Managing Professional stream.
This module examines the role of different business skills in IT service management, including:
How organizations are typically structured, with people, teams, and cultures all creating potential challenges to service value systems (SVS)
The importance of good communication
How to plan and manage resources and utilize results-based reporting
The importance of creating and sustaining cultures that support continual improvement
The inherent value of information and technology and how they can be used to create, deliver and support services. This can include collaboration, robotic process automation, integration and data sharing, machine learning, and artificial intelligence
How to choose and implement effective information models
This module examines ITIL value chains and value streams, as well as several key practices. It addresses:
Key terminology, definitions, and analogies
The structure of typical service value chains and value streams and how they are utilized within businesses and organizations
How to design value streams and describe steps within a value stream
Value stream mapping and processes, along with their considerations
How to create value streams for new services and apply core practices to ensure their success
How to restore live services by creating value streams and applying core practices to ensure their success
What a user support journey map looks like
This module looks at how to coordinate and manage work activities, including:
How to prioritize and structure work in order to create, deliver and support IT-enabled services
Various techniques can be used to support work prioritization, such as ‘swarming’
Important commercial considerations, including sourcing and building components for individual services
Defining requirements, sourcing models, and commodification
How to integrate and manage services
These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Create, Deliver & Support examination. It will be well worth testing your knowledge before booking your exam, as this will give you the chance to highlight and revise any modules which you have been struggling with.
When you feel you are ready to sit the ITIL CDS exam, simply contact Good e-Learning to request your FREE exam voucher.
This is a short module that sign-posts the end of the course.
This course is designed to prepare students to sit and pass the ITIL Specialist: Create, Deliver & Support examination. In order to sit the exam, students must satisfy one of the following criteria:
This course comes with a FREE exam voucher – That’s how confident we are that you’ll pass first time!
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
‘ITIL 4’ is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘Managing Professional’ or ‘Strategic Leader’ streams.
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
‘ITIL v4’ is ITIL 4. Previous iterations of the framework were treated as ‘versions’, resulting in names like ‘v3’. However, ITIL 4 does not follow the same format, as it will be updated on a regular basis.
There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. The new framework also has an updated certification path.
AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
It is important that learning is engaging, fun and accessible and this course from Good e-Learning really brings the ITIL 4 CDS content to life by using a variety of methods. I really enjoyed taking part in this to review new ways of presenting and sharing information!