The ITIL 4 Specialist: Plan, Implement and Control combined practice course is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.
The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices.
These are namely: ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice.
There are 5 Practices that cover:
Each Practice is then covered by a number of training modules.
Module 0: Welcome to ITIL 4 Specialist: Plan, Implement and Control
Duration: 55m
Module zero introduces you to the main course features.
It introduces you to the certification program and contains a course navigation video to help acquaint you with Docebo, our LMS platform. It also contains a course guide to assist you with exam information, a lesson plan, and provides answers to some of the most frequently asked questions about ITIL 4 Specialist: Plan, Implement and Control.
Module 1: Introduction to Change Enablement
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the change enablement practice. It then describes the practice success factors (PSFs) and the key metrics of the change enablement practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the two change enablement practice processes: Change enablement planning and optimization and change lifecycle management. It describes the inputs, outputs and key activities of both processes.
The module goes on to explain how the practice supports service value streams, and how the change enablement practice is integrated in the organization’s value streams.
The module ends by describing the three key roles involved in the practice and how to position the change enablement practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the change enablement practice.
We start by explaining automation and tooling, and providing recommendations for the automation of change enablement.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for change enablement practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Change Enablement wrap-up
Duration: 5m
The final module of Change Enablement provides information on booking the exam and other courses of interest.
Module 1: Introduction to Deployment Management
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the deployment management practice. It then describes the practice success factors (PSFs) and the key metrics of the deployment management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the two deployment management practice processes: Deployment model development and improvement, and deployment lifecycle management. It describes the inputs, outputs and key activities of both processes.
The module goes on to explain how the practice supports service value streams, and how the deployment management practice is integrated in the organization’s value streams.
The module ends by describing the two key roles involved in the practice and how to position the deployment management practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the deployment management practice.
We start by explaining automation and tooling, and providing recommendations for the automation of deployment management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for deployment management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Deployment Management wrap-up
Duration: 5m
The final module of Deployment Management provides information on booking the exam and other courses of interest.
Module 1: Introduction to Release Management
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the release management practice. It then describes the practice success factors (PSFs) and the key metrics of the release management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins by explaining the release management practice processes. It also describes the inputs, outputs and key activities of the processes.
The module goes on to explain how the practice supports service value streams, and how the release management practice is integrated in the organization’s value streams.
The module ends by describing the three key roles involved in the practice and how to position the practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that support, develop and lead to the success of the release management practice.
We start the module by explaining automation and tooling, and providing recommendations for the automation of release management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for release management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Release Management wrap-up
Duration: 5m
The final module of Release Management provides information on booking the exam and other courses of interest.
Module 1: Introduction to Deployment Management
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the service configuration management practice. It then describes the practice success factors (PSFs) and the key metrics of the service configuration management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the service configuration management practice processes. It describes the inputs, outputs and key activities of the processes.
The module goes on to explain how the practice supports service value streams, and how the service configuration management practice is integrated in the organization’s value streams.
The module ends by describing the two key roles involved in the practice and how to position the service configuration management practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the service configuration management practice.
We start by explaining automation and tooling, and providing recommendations for the automation of service configuration management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for service configuration management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Service Configuration Management wrap-up
Duration: 5m
The final module of Service Configuration Management provides information on booking the exam and other courses of interest.
Module 1: Introduction to IT Asset Management
Duration: 1h
Module 1 begins by explaining the purpose and benefits of the IT asset management (ITAM) practice. It then provides an explanation of the of the important key terms and concepts. Lastly, there’s a description of the practice success factors (PSFs) and the key metrics for the IT asset management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 looks at the processes of the ITAM practice. We’ll look at managing a common approach to ITAM and managing the IT asset lifecycle and records. Next, we’ll discover how to verify, audit, and analyze IT assets, and lastly, we’ll learn how to integrate the practice of the organization’s value streams.
Module 3: Enabling the practice
Duration: 1h
Module 3 begins by describing the organizations and people involved in the practice. It describes the responsibilities of the key roles and how to position the ITAM practice in the organizational structure.
Next, there’s an explanation of automation and tooling, with recommendations for the automation of the ITAM practice.
The module then discusses partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
The next topic is capability, with an explanation of how capability criteria support the practice capability development.
Module 3 ends with recommendations for the success of the IT asset management practice and how the recommendations are supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 IT Asset Management wrap-up
Duration: 5m
The final module of IT Asset Management provides information on booking the exam and other courses of interest.
Exam details:
This course comes with a FREE exam voucher to let you avoid exam costs.
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’
Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
The ITIL 4 Specialist: Plan, Implement and Control combined practice course is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.
The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices.
These are namely: ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice.
There are 5 Practices that cover:
Each Practice is then covered by a number of training modules.
Module 0: Welcome to ITIL 4 Specialist: Plan, Implement and Control
Duration: 55m
Module zero introduces you to the main course features.
It introduces you to the certification program and contains a course navigation video to help acquaint you with Docebo, our LMS platform. It also contains a course guide to assist you with exam information, a lesson plan, and provides answers to some of the most frequently asked questions about ITIL 4 Specialist: Plan, Implement and Control.
Module 1: Introduction to Change Enablement
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the change enablement practice. It then describes the practice success factors (PSFs) and the key metrics of the change enablement practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the two change enablement practice processes: Change enablement planning and optimization and change lifecycle management. It describes the inputs, outputs and key activities of both processes.
The module goes on to explain how the practice supports service value streams, and how the change enablement practice is integrated in the organization’s value streams.
The module ends by describing the three key roles involved in the practice and how to position the change enablement practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the change enablement practice.
We start by explaining automation and tooling, and providing recommendations for the automation of change enablement.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for change enablement practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Change Enablement wrap-up
Duration: 5m
The final module of Change Enablement provides information on booking the exam and other courses of interest.
Module 1: Introduction to Deployment Management
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the deployment management practice. It then describes the practice success factors (PSFs) and the key metrics of the deployment management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the two deployment management practice processes: Deployment model development and improvement, and deployment lifecycle management. It describes the inputs, outputs and key activities of both processes.
The module goes on to explain how the practice supports service value streams, and how the deployment management practice is integrated in the organization’s value streams.
The module ends by describing the two key roles involved in the practice and how to position the deployment management practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the deployment management practice.
We start by explaining automation and tooling, and providing recommendations for the automation of deployment management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for deployment management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Deployment Management wrap-up
Duration: 5m
The final module of Deployment Management provides information on booking the exam and other courses of interest.
Module 1: Introduction to Release Management
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the release management practice. It then describes the practice success factors (PSFs) and the key metrics of the release management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins by explaining the release management practice processes. It also describes the inputs, outputs and key activities of the processes.
The module goes on to explain how the practice supports service value streams, and how the release management practice is integrated in the organization’s value streams.
The module ends by describing the three key roles involved in the practice and how to position the practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that support, develop and lead to the success of the release management practice.
We start the module by explaining automation and tooling, and providing recommendations for the automation of release management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for release management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Release Management wrap-up
Duration: 5m
The final module of Release Management provides information on booking the exam and other courses of interest.
Module 1: Introduction to Deployment Management
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the service configuration management practice. It then describes the practice success factors (PSFs) and the key metrics of the service configuration management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 begins with an explanation of the service configuration management practice processes. It describes the inputs, outputs and key activities of the processes.
The module goes on to explain how the practice supports service value streams, and how the service configuration management practice is integrated in the organization’s value streams.
The module ends by describing the two key roles involved in the practice and how to position the service configuration management practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the service configuration management practice.
We start by explaining automation and tooling, and providing recommendations for the automation of service configuration management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for service configuration management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Service Configuration Management wrap-up
Duration: 5m
The final module of Service Configuration Management provides information on booking the exam and other courses of interest.
Module 1: Introduction to IT Asset Management
Duration: 1h
Module 1 begins by explaining the purpose and benefits of the IT asset management (ITAM) practice. It then provides an explanation of the of the important key terms and concepts. Lastly, there’s a description of the practice success factors (PSFs) and the key metrics for the IT asset management practice.
Module 2: Processes, value streams and people
Duration: 1h
Module 2 looks at the processes of the ITAM practice. We’ll look at managing a common approach to ITAM and managing the IT asset lifecycle and records. Next, we’ll discover how to verify, audit, and analyze IT assets, and lastly, we’ll learn how to integrate the practice of the organization’s value streams.
Module 3: Enabling the practice
Duration: 1h
Module 3 begins by describing the organizations and people involved in the practice. It describes the responsibilities of the key roles and how to position the ITAM practice in the organizational structure.
Next, there’s an explanation of automation and tooling, with recommendations for the automation of the ITAM practice.
The module then discusses partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
The next topic is capability, with an explanation of how capability criteria support the practice capability development.
Module 3 ends with recommendations for the success of the IT asset management practice and how the recommendations are supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 IT Asset Management wrap-up
Duration: 5m
The final module of IT Asset Management provides information on booking the exam and other courses of interest.
Exam details:
This course comes with a FREE exam voucher to let you avoid exam costs.
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.
When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’
Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
ITIL 4 Specialist: Plan, Implement and Control enables professionals to:
Includes exam voucher
$1,069.00
Good e-Learning achieves what many thought was not possible – an online course that is straight forward and gets some very complex material across in a fun and engaging manner. The materials are illustrated with easy-to-follow graphics, voice-overs and videos that make the subject matter memorable – especially important for preparing for the exam!
Omniplex (Group) Ltd trading as Good e-Learning
45 Grosvenor Rd, St Albans, AL1 3AW
Company Number: 02584418
VAT Number: GB 434205135
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