The ITIL 4 Practitioner: Monitoring and Event Management Practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels maximizing value from this practice area.
ITIL 4 Practitioner: Monitoring and Event Management enables professionals to
Detect early warnings of IT service interruption or degradation
Improve IT service availability
Proactive or early detection of incidents and problems
Understand service health
Boost availability and performance reporting
Reduce cost of outages and a reduction in ‘”firefighting”-style approaches to incidents
Raise visibility of and manage dependencies that impact service value stream performance
Measure, assess and develop the Monitoring and Event Management practice capability in their organisation by using the ITIL Maturity Model
Syllabus
Module 0: Welcome to ITIL 4 Monitoring and Event Management Practice
Duration: 55m
Module zero introduces you to the course main features, learning plan, aims and objectives, and structure.
It also offers a syllabus, a diagram and tables pack, a further reading and links document and links to download essential copies of the framework publications. It also contains some of the most frequently asked questions about ITIL 4 Monitoring and Event Management Practice.
Module 1: Key concepts
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the monitoring and event management practice. It then explains the practice success factors (PSFs) and the key metrics of the monitoring and event management practice.
Module 2: Processes and people
Duration: 1h
Module 2 begins by describing the three monitoring and event management practice processes: monitoring planning, event handling and monitoring and event management review. It describes the inputs, outputs and key activities of the processes and how to integrate the monitoring and event management practice in the organization’s value streams.
The module goes on to describe the organizations and people involved in the practice. It describes the responsibilities of the key roles and how to position the monitoring and event management practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the monitoring and event management practice.
We start by explaining automation and tooling, and providing recommendations for the automation of monitoring and event management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for monitoring and event management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Monitoring and Event Management Practice wrap-up
Duration: 5m
Module 5 provides information on booking the exam and other courses of interest.
Exams
ITIL® 4 Practitioner: Monitoring and Event Management Practice exam:
This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 20 questions
There is a time limit of 30 minutes to complete the exam
The exam is closed book, with only the provided materials being permitted for use
The pass mark for the exam is 65%
In countries where English is a second language, the time allocated for the exam is extended to 75 minutes
What is included?
Course guide
Diagram pack
Full transcript
Comprehension checks
Two practice exams
FAQ
What is ITSM?
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does ITIL stand for?
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
What does the ITIL certification path look like?
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’ Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
How much is ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
How can ITIL benefit businesses?
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes. The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
Who are PeopleCert?
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
What is AXELOS?
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
The ITIL 4 Practitioner: Monitoring and Event Management Practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels maximizing value from this practice area.
ITIL 4 Practitioner: Monitoring and Event Management enables professionals to
Detect early warnings of IT service interruption or degradation
Improve IT service availability
Proactive or early detection of incidents and problems
Understand service health
Boost availability and performance reporting
Reduce cost of outages and a reduction in ‘”firefighting”-style approaches to incidents
Raise visibility of and manage dependencies that impact service value stream performance
Measure, assess and develop the Monitoring and Event Management practice capability in their organisation by using the ITIL Maturity Model
Module 0: Welcome to ITIL 4 Monitoring and Event Management Practice
Duration: 55m
Module zero introduces you to the course main features, learning plan, aims and objectives, and structure.
It also offers a syllabus, a diagram and tables pack, a further reading and links document and links to download essential copies of the framework publications. It also contains some of the most frequently asked questions about ITIL 4 Monitoring and Event Management Practice.
Module 1: Key concepts
Duration: 1h
Module 1 explains the purpose and some key terms and concepts of the monitoring and event management practice. It then explains the practice success factors (PSFs) and the key metrics of the monitoring and event management practice.
Module 2: Processes and people
Duration: 1h
Module 2 begins by describing the three monitoring and event management practice processes: monitoring planning, event handling and monitoring and event management review. It describes the inputs, outputs and key activities of the processes and how to integrate the monitoring and event management practice in the organization’s value streams.
The module goes on to describe the organizations and people involved in the practice. It describes the responsibilities of the key roles and how to position the monitoring and event management practice in the organizational structure.
Module 3: Enabling the practice
Duration: 1h
Module 3 completes the content for this course with a description of further concepts that enable the monitoring and event management practice.
We start by explaining automation and tooling, and providing recommendations for the automation of monitoring and event management.
The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
Capability is the next topic to be covered, with an explanation of how capability criteria support the practice capability development.
The module ends with recommendations for monitoring and event management practice success and how they’re supported by the ITIL guiding principles.
Module 4: The practice exams
Duration: 1h 5m
Module 4 contains two practice tests provided by PeopleCert.
Module 5: ITIL 4 Monitoring and Event Management Practice wrap-up
Duration: 5m
Module 5 provides information on booking the exam and other courses of interest.
ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does ITIL stand for?
Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.
What does the ITIL certification path look like?
Students must initially pass ‘ITIL Foundation’. Once a student has obtained ‘ITIL Foundation,’ they can go on to pass the ‘Practice Manager,’ ‘Managing Professional’ or ‘Strategic Leader’ streams. Obtaining all of the Practice Manager,’ ‘Managing Professional’ and ‘Strategic Leader’ certifications allows students to become an ‘ITIL Master.’ Students interested in a specific area of ITSM can take one of the four ITIL extension modules. These do not contribute to the ITIL Pathway.
How much is ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £39,000 and over £200000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.
How can ITIL benefit businesses?
ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes. The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.
Who are PeopleCert?
PeopleCert is the owner of and accrediting body for a number of best practice frameworks, including PRINCE2, PRINCE2 Agile, MSP, ITIL 4, and AgileSHIFT.
What is AXELOS?
AXELOS is a trademark of PeopleCert, the organization behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
ITIL certification is aimed at IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible. It provides them with a thorough understanding of the service life cycle and the processes involved, which enables them to tackle service management issues effectively. Here are some of the roles and careers that could benefit greatly from ITIL certification:
IT Service Managers or Consultants: Those who manage the provision of IT services can benefit greatly from understanding the best practices, processes, and activities that ITIL 4 provides. This helps in effective management and continual improvement of IT services.
IT Architects: IT Architects design the overall structure of the IT environment. Knowledge of ITIL 4 can assist them in creating designs that are easier to manage and operate, and that align better with the business requirements.
IT Operations Managers: Professionals responsible for the daily operation of IT services can use ITIL 4 to ensure they are running their operations as effectively and efficiently as possible.
IT Auditors: ITIL 4 can provide a benchmark against which auditors can measure the organization’s IT service management capability.
IT Project Managers: Those who manage IT projects can use ITIL’s principles to improve their project management processes, leading to improved project outcomes.
IT Support Staff: For those working on the front line of support, ITIL 4 provides a structure that can help them to more effectively categorize, prioritize, and resolve incidents and requests.
Quality Analysts: ITIL 4 provides a framework for quality improvement, which can be used by Quality Analysts to drive continual improvements in IT service provision.
IT Suppliers and Contractors: Suppliers and contractors who understand ITIL 4 can provide services that better align with the IT service management requirements of their clients.
In addition to specific IT roles, ITIL 4 could be beneficial for business leaders and executives who need a clear understanding of how their IT services are being managed and how they could be improved. ITIL 4 provides a common language and framework that can be used organization-wide to improve communication and alignment..
