Learning ITIL Poster 69 – Focus on Value Using ITIL 4

Published: April 28, 2020

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About this Resource:

It’s common to focus on the creation of value for the service consumer, but it’s important to remember that a service also contributes to value for the organization and other stakeholders. This poster shows the key aspects to remember when implementing the “Focus on value” principle.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.