Learning ITIL Poster 52 – Service Knowledge Management System

Published: March 19, 2018

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About this Resource:

Knowledge management is important for all stages of the lifecycle, for all roles. The Service Knowledge Management System (SKMS) holds all the knowledge relating to IT service management.

This poster shows the architectural layers of the SKMS, and discusses how the data, information and knowledge should be managed.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.