ITIL Service Strategy – Business Case Elements Explained

Published: September 18, 2018
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One of the key elements that most IT departments are required to provide at some point is a business case. Part of implementing the improvements supporting best practice, a business case will be a decision making tool for the customer. It should be part of the strategy of an IT department, and is a vital part of demonstrating that IT is aligned to the needs of the business.

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