As a newly-born baby, everything you experience is just a confusing mess. Slowly but surely, patterns emerge and you learn for instance that visual outlines tend to distinguish between one thing and another. As soon as a workable degree of predictability is established, we put these heuristics in our toolbox and move on to learning about different things.
But from time to time, the need arises to revisit these trusted tools and reluctantly trade them in for superior notions. IT is not immune to this phenomenon.
In this article by our ITIL and Dev Ops expert Mark Smalley, we look at some DevOps thinking about familiar IT Service Management topics.