Learning ITIL Poster 22 – Services: Definitions and Types

Published: May 18, 2015

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About this Resource:

In this poster we explore the different types of service spoken about in the ITIL framework.

These are important to understand, as some services are considered core, others support those services, and we explore the difference between them.

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Content Expert:

Liz Gallacher

Liz provides consultancy and training on all aspects of IT Service Management but mostly focused on the ITIL framework. Her experience over the past 20 years has been a mixture of consultancy, training and implementation.She has worked for Central Government departments, global organisations, the NHS and many others and deliver training worldwide, with courses in India, China, Australia, New Zealand, the Philippines, Germany and South Africa as well as the UK.