The ITIL 4 Operating Model

Published: April 23, 2020

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About this Resource:

How does ITIL 4 help you analyse and improve your operating model for IT service management?

ITIL 4 defines the ITIL service value chain as an operating model for service providers that covers all the key activities to flexibly manage products and services. While ITIL 4 puts the value chain at the heart of an operating model, here we explore how other parts of ITIL also contribute.

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Content Expert:

Mark Smalley

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.