The ITIL 4 Operating Model

Published: April 23, 2020
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How does ITIL 4 help you analyse and improve your operating model for IT service management?

ITIL 4 defines the ITIL service value chain as an operating model for service providers that covers all the key activities to flexibly manage products and services. While ITIL 4 puts the value chain at the heart of an operating model, here we explore how other parts of ITIL also contribute.

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