Creating and Using Value Streams for Improvement and Value Demonstration

Hosted by: Barclay Rae

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What You Will Learn

Develop your understanding of the context and requirements for using value streams
Build your knowledge around ITIL 4 and CDS concepts with practical guidance and application of key demand-to-value ITIL 4 concepts
Get clear and simple guidance of how to approach mapping and creation of value streams
Get practical tips and learning from the CDS Lead Editor – and ITIL 4 architect
Exclusive LIVE Q&A session with a leading industry expert

Hosted by:

Barclay Rae

Barclay Rae is an experienced ITSM consultant, analyst, writer, and a regular speaker at industry conferences and events, in the UK and globally.He has worked on approximately 700 ITSM projects over the last 25 years, and writes blogs, research, and papers on ITSM topics for a variety of industry organisations and vendors.He is an ITIL4 Lead Architect, Lead Editor of the ‘ITIL4 Create, Deliver and Support’ (CDS) publication, and a co-author of the ITIL Practitioner book with Axelos. He has also authored the CDS mini reference guide.Barclay served as a board member of itSMF UK from 2015 - 2020 and was also CEO from 2015 – 2018, building a new approach for the organisation.He has also been included in the HDI top 25 Thought Leaders in Technical Support and Service Management, 2017 - 2021, and was voted 'ITSM Contributor of the year' in 2014 at the SITS show.