Using a BPMN Model to Design Operational Training

Published: December 19, 2018

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About this Resource:

People often equate process modeling with process improvement, however there are many benefits to understanding and modeling an organization’s processes.

In this article we explore why having a documented process is essential when it comes to training staff, and how a process model can help us achieve a ‘single source of the truth’.

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Content Expert:

Adrian Reed

Adrian Reed is a true advocate of the analysis profession. In his day job, he acts as Principal Consultant and Director at Blackmetric Business Solutions where he provides business analysis consultancy and training solutions to a range of clients in varying industries.He is a Past President of the UK chapter of the IIBA® and he speaks internationally on topics relating to business analysis and business change. Adrian wrote the 2016 book ‘Be a Great Problem Solver… Now’ and the 2018 book ‘Business Analyst’.