Requirements engineering is the name given to the approach by which we ascertain, understand, and document the requirements of the business, users, and other stakeholders. This enables service design to understand what is required and ensures the traceability of changes to each requirement.
The aim is to be able to produce a rigorous, complete requirements document. All requirements need to be agreed with the business. Problems with requirements engineering include insufficient time or budget to ascertain requirements accurately It is the responsibility of design coordination to set the standards and methods for defining requirements and ensure that they are followed during the service design stage.
This poster illustrates the types of requirements to be gathered, and the methods which can be used to gather these.
If this ITIL resource interests you, why not view our range of ITIL courses? Or view our full library of downloads covering a wide range of subjects and domains!
At Good e-Learning, we’re dedicated to ensuring success. That’s why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).
Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.
As long as you have purchased a Good e-Learning course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.
As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through Good e-Learning and must have a valid order number. Please see full terms here.