The ITIL 4 Operating Model

Published: April 23, 2020

Share on:

About this Resource:

How does ITIL 4 help you analyse and improve your operating model for IT service management?

ITIL 4 defines the ITIL service value chain as an operating model for service providers that covers all the key activities to flexibly manage products and services. While ITIL 4 puts the value chain at the heart of an operating model, here we explore how other parts of ITIL also contribute.

If this ITIL resource interests you, why not view our range of ITIL courses? Or view our full library of downloads covering a wide range of subjects and domains!

Content Expert:

Mark Smalley

Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.