In this IT4IT poster Mark Smalley takes a look at how “Service” is such a frequently and widely used term in the IT industry how it can be confusing. We also explain what people actually mean when they say “Service”?
Mark Smalley is a writer, speaker, and bridge builder at Smalley.IT. Mark’s main area of interest is the co-creation of value from IT investments.He is a contributor to many bodies of industry knowledge and has spoken at hundreds of events in more than thirty countries. He has also (co)authored many ITIL® 4 publications, most notably as lead editor of High-Velocity IT, that is referenced by Digital and IT Strategy.