ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

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Course overview

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About this course:

Earn your ITIL 4 Strategist: Direct, Plan & Improve (DPI) certification with the award-winning team at Good e-Learning!

With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organizations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning. Kickstart your ITIL 4 training today!

Who is this course aimed at?

  • ITIL students aiming to reach the level of ‘ITIL Master’
  • Anyone hoping to pass the ITIL 4 Strategist: Direct, Plan & Improve (DPI) exam
  • Continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers, cloud systems engineers, and similar roles
  • Organizations wishing to adopt the best practices of ITIL DPI
  • Managers seeking to become more qualified in ITIL in order to take on more responsibilities and higher-paying roles

What will you learn by taking this course?

  • How to properly plan, review and improve products and services
  • How to oversee organizational change and interface with Governance, Risk, and Compliance (GRC)
  • How to create a ‘learning and improving’ IT organization
  • How to apply the concepts covered in the course to real-world organizations
  • Supportive and practical skills that can help with properly directing, planning, and improving organizational IT practices
  • How Lean and Agile ways of working can be leveraged for an organization’s advantage
  • Everything needed to pass the official ITIL 4 DPI exam

Why should you take this course?

  • Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
  • The course features regular knowledge checks to help students retain their training, along with a practice exam simulator to help them prepare for the ITIL DPI examination
  • The course features interactive slides, instructor-led videos, and other assets created alongside experienced subject matter experts
  • Passing all the ITIL 4 modules is a requirement for reaching the level of ‘ITIL Master’
  • We offer each student a FREE exam voucher (T&Cs apply)
  • This course is fully accredited by PeopleCert on behalf of AXELOS

An Introduction to ITIL 4 Strategist: DPI

Learning Objectives

This introductory module introduces students to the course, showing them the course structure and outlining the learning outcomes.

Module 1: Direct, Plan and Improve Concepts

Learning Objectives

This module looks at the key concepts and definitions of ‘Direct, Plan and Improve’. Students will learn to differentiate key terms, including ‘vision’, ‘mission’, ‘methods’, ‘operating model’ and ‘scope of control’.

The module then goes on to discuss planning management at various levels, along with the roles of governance, compliance, and management.

Finally, it discusses value, outcomes, costs, and risks, as well as how they relate to direction, planning, and improvement.

Module 2: Direction, Planning, and Principles in Context

Learning Objectives

This module describes elements which are to be directed and planned, and how to use key principles and methods for direction and planning.

By the end of this module, students will know how to cascade requirements and goals, as well as how to define effective policies, controls, and guidance. Students will also know how to ensure that controls are sufficient, without being excessive. This will leave them with enough know-how to be able to place decision-making authority at the correct level.

Module 3: GRC Principles and Methods

Learning Objectives

This module looks at Governance, Risks, and Compliance (GRC) and the principles and methods relating to it.

By the end of the module, students will be comfortable with identifying the purpose and role of GRC, as well as integrating the principles and methods into ITIL 4’s Service Value System (SVS).

The module also describes the role of risks and risk management, as well as how governance impacts DPI.

Module 4: Continual Improvement

Learning Objectives

This module examines the key principles and methods used to enable continual improvement for all types of improvements.

By the end of this module, students will know how to improve the SVS, as well as how to embed continual improvement at every level of the SVS. Students will also be familiar with assessment methods and objectives, as well as outputs, requirements, and criteria. Finally, students will know how to build, justify and advocate a business case, as well as how to conduct improvement reviews and analyze lessons learned.

Module 5: Organizational Change Management

Learning Objectives

This module takes students through Organizational Change Management (OCM) and how it is applied to direction, planning, and improvement.

By the end of the module, students will understand the scope, nature and potential benefits of OCM, as well as how to establish effective interfaces across the ITIL value chain.

Module 6: Measurement, Indicators, and Reporting

Learning Objectives

This module looks at measurement, as well as reasons for focusing on measurement, metrics, reports, success factors and, most importantly, KPIs.

By the end of the module, students will have a practical understanding of how to use principles and methods of measurement and reporting in direction, planning and improvement. They will also be able to define indicators and metrics which can be used to support organizational objectives.

Module 7: Measurement and Value Streams

Learning Objectives

This module examines the differences between value streams and practices, along with the impact these differences have on direction, planning and improvement.

By the end of the module, students will be able to select and utilize appropriate methods and techniques to direct, plan and improve value streams and practices.

Module 8: Stakeholders, Communication and Feedback

Learning Objectives

This module looks at stakeholders, communication and feedback. Students will learn about the key principles and methods used for communication and organizational change management. They will also come to understand how and why they are essential to direction, planning and improvement.

Finally, students will look at how to effectively influence and communicate with others, as well as how to establish effective feedback channels.

Module 9: 2x Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: Direct, Plan & Improve examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL DPI exam, simply contact Good e-Learning to request your FREE exam voucher.

Module 10: Course Wrap-Up

Learning Objectives

This is a short module that sign-posts the end of the course.

This course is designed to prepare students to sit and pass the ‘ITIL Specialist: Direct, Plan & Improve’ examination. In order to sit the exam, students must satisfy one of the following criteria:

Passing the ITIL 4 Strategist: DPI examination is a prerequisite for completing both the ‘ITIL Managing Professional (MP)’ and ‘ITIL: Strategic Leader (SL)’ streams. However, students only have to pass the exam once.

This course comes with a FREE exam voucher  – That’s how confident we are that you’ll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL 4 Strategist: DPI exam:

  • This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

You will be tested on:

  • Direct, Plan and Improve Concepts
  • Direction, Planning, and Principles in Context
  • GRC Principles and Methods
  • Continual Improvement
  • Organizational Change Management
  • Measurement, Indicators, and Reporting
  • Measurement and Value Streams
  • Stakeholders, Communication and Feedback

What is ITSM?

ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimize IT services for clients and employees.

What is ITIL 4?

ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the ITIL certification path look like?

Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.

After passing all intermediate modules, students can then move on to the rank of ‘ITIL Master’.

ITIL 4 DPI Certification Path

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What’s new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

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