ITIL® 4: Managing Professional (MP) Transition

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Course overview




Student Review

Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!

Please note that this course will be discontinued by AXELOS on September30th 2022. After this date, students who wish to start their ITIL 4 journey should first take ITIL 4 Foundation.

Visit our ITIL® 4 Foundation course page and try a FREE trial!

About this course:

Make the move from ITIL V3 to ITIL 4 with the award-winning online training team at Good e-Learning!

The arrival of ITIL 4 led many ITIL practitioners to ask how they could update their certifications. This ITIL 4 Managing Professional (MP) Transition course is perfect for ITIL V3 Expert qualification holders (or any students with a minimum of 17 V3 credits) who wish to update their knowledge. In addition to the key concepts covered in ITIL 4 Foundation, the course also looks at ITIL 4 CDS, DSV, HVIT, and DPI.

Passing the single ITIL MP Transition exam will not only earn students the ITIL 4 Foundation qualification, but also the designation of ‘ITIL 4 Managing Professional’. Kickstart your ITIL 4 training today!

Who is this course aimed at?

  • ITIL V3 students and practitioners who have either reached the rank of ITIL Expert or earned at least 17 ITIL V3 credits
  • ITIL V3 practitioners and organizations who wish to update their best practices in line with the latest version of the IT service management (ITSM) framework
  • ITIL V3 students who wish to transition to ITIL 4 without having to start the new certification path from scratch

What will you learn by taking this course?

  • The content, tools, and best practices of ITIL 4 Foundation, ITIL 4 CDS, ITIL 4 DSV, ITIL 4 HVIT, and ITIL 4 DPI
  • New skills and knowledge for modern ITSM introduced in ITIL 4
  • Technical and practical knowledge on running IT-enabled teams, workflows, and services
  • How to successfully operate technology and digital teams within a business

Why should you take this course?

  • Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
  • ITIL 4 is the latest version of the world-renowned ITIL framework
  • This course allows ITIL V3 students and practitioners to transition to ITIL 4 without having to start the certification path from scratch
  • This course comes with a variety of training assets created with help from subject matter experts, including instructor-led videos, interactive slides, and custom graphics
  • The course offers both a practice exam simulator and regular knowledge checks to help students prepare for the ITIL Managing Professional (MP) Transition certification exam
  • Good e-Learning offers expert support on technical and course inquiries
  • We offer each student a FREE exam voucher (T&Cs apply)
  • This course is fully accredited by PeopleCert on behalf of AXELOS
  • Passing the ITIL 4 MP Transition exam earns students the designation of ‘ITIL 4 Managing Professional’, as well as the ITIL 4 Foundation qualification. Both are required to eventually reach the rank of ITIL 4 Master

Module 1: The Key Concepts of Service Management

Learning Objectives

Module 1 addresses the key concepts of IT service management. It provides a number of videos that go into detail on specific terms and how they integrate into service management as a wider concept.

Module 2: The Role of the Guiding Principles

Learning Objectives

Module 2 examines the essential guiding principles of the ITIL 4 framework.

Module 3: The Role of the Four Dimensions

Learning Objectives

Module 3 explains the four dimensions of IT service management. Students will learn about each element in detail, as well as how combining them creates a holistic approach to ITSM.

Module 4: The Purpose and Components of the Service Value System

Learning Objectives

Module 4 examines the ‘Service Value System’. Students will learn how combining the various components and activities of the ITIL framework enables value creation.

Module 5: The Service Value Chain

Learning Objectives

Module 5 covers the ‘Service Value Chain’, including its definition and central position as an element of the Service Value System. Students will also learn about the six activities within the Service Value Chain.

Module 6: The Role of Value Streams in New Service Creation and User Support

Learning Objectives

Module 6 examines how ITIL 4 can be used to plan and build a service value stream for the sake of creating, delivering, and supporting IT-powered services.

Module 7: Professionalism in IT Service Management

Learning Objectives

Module 7 introduces students to how organizations are structured, as well as elements like collaborative cultures, team capabilities, and how to nurture good team cultures. Students will also learn the concepts of ‘service empathy’ and customer-oriented mindsets, as well as employee satisfaction and the importance of communication.

Module 8: Coordinating, Prioritizing and Structuring Work

Learning Objectives

Module 8 examines why we prioritize work, as well as the challenges and techniques connected with prioritization. It also looks at how priorities are established, along with why backlogs and ticket queues should be managed in the same way as other workflows.

Module 9: The Customer Journey

Learning Objectives

Module 9 looks at the design process for customer journeys.

Module 10: Foster Stakeholder Relationships

Learning Objectives

Module 10 teaches students how to successfully foster positive relationships with stakeholders.

Module 11: Shaping Demand and Defining Service

Learning Objectives

Module 11 examines how to shape demand and define service offerings.

Module 12: Onboarding and Offboarding

Learning Objectives

Module 12 looks at the processes of onboarding and offboarding customers and users.

Module 13: Value Co-Creation

Learning Objectives

Module 13 teaches students how service providers and consumers can work together to create value.

Module 14: Realizing Value

Learning Objectives

Module 14 examines how service value can be realized and validated.

Module 15: Key Concepts in the Digital Enterprise

Learning Objectives

Module 15 teaches students about concepts related to the high-velocity nature of modern digital enterprises, including the stress it can place on IT departments.

Module 16: Digital Product Lifecycle

Learning Objectives

Module 16 looks at the digital product lifecycle using terms from the ITIL 4 operating model.

Module 17: Guiding Principles and High-Velocity IT

Learning Objectives

Module 17 examines the ITIL guiding principles, as well as other crucial concepts used to deliver results in high-velocity IT environments.

Module 18: Scope and Decision-Making

Learning Objectives

Module 18 looks at directing and planning various elements in the ITIL service lifecycle, as well as the principles and methods of directing and planning.

Module 19: Risk Management and the Role of Governance

Learning Objectives

Module 19 focuses on Governance, Risk, and Compliance (GRC) as well as its key principles and methods. Students will learn to identify and describe the role of GRC and how its principles and methods can be integrated into the Service Value System.

Module 20: Communication Principles

Learning Objectives

Module 20 examines stakeholders, communication, and feedback. Students will learn about the key methods and principles of both communication and Organizational Change Management (OCM), as well as how they are crucial to direction, planning, and improvement.

2x Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Managing Professional Transition examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL MPT exam, simply contact Good e-Learning to request your FREE exam voucher.

This course is designed to prepare students to sit and pass the ITIL 4 Managing Professional Transition examination. In order to sit the exam, students must satisfy one of the following criteria:

This course comes with a FREE exam voucher – That’s how confident we are that you’ll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL 4: MP Transition exam:

  • This is a multiple-choice exam consisting of 40 Objective Test Questions (OTQs)
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed-book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get at least 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

What is ITSM?

ITSM stands for ‘IT Service Management’: using policies, procedures, and best practices to optimize IT services for clients and employees.

What is ITIL 4?

ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the ITIL certification path look like?

Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.

After passing all intermediate modules, students can then move on to the rank of ‘ITIL Master’.

ITIL 4 MPT Certification

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What’s new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

Purchase Options

Self-Paced eLearning

  • Fully accredited:
  • Exam voucher included:
  • Course duration: 30+ hours
  • Access period: 12 months
  • Tutor support:
  • Quizzes & practice exams:
  • Mobile compatible:

Virtual Classroom

  • Fully accredited:
  • Exam voucher included:
  • Video conferencing:
  • Breakout rooms:
  • Slide annotations:
  • Live tutor feedback:
  • Quizzes & practice exams:
  • Mobile compatible:

Leading IT Management Consultant, Author & Lead Editor for ITIL 4: Digital & IT Strategy

Good e-Learning achieves what many thought was not possible – an online course that is straight forward and gets some very complex material across in a fun and engaging manner. The materials are illustrated with easy-to-follow graphics, voice-overs and videos that make the subject matter memorable – especially important for preparing for the exam!

This ITIL 4 course has a 97% 1st time pass rate and can increase your earning potential by up to 35%!

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