Certified Agile Service Manager (CASM®)

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Course overview

Syllabus

Exams

FAQ

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Student Review

Wasn't sure if I should do in-class or self paced. The ITIL training from Good e-Learning was well organized and the quizzes were a great recap. I passed the exam!

About this course:

Become a Certified Agile Service Manager with this fully accredited course from Good e-Learning!

The CASM syllabus helps candidates build the skills and knowledge required to integrate Agile practices into service design. This helps organizations adapt and evolve more quickly, helping them face the challenges of modern business head-on and succeed even in the most competitive markets.

Who is this course aimed at?

  • Practice owners and process designers
  • Developers who are interested in helping make processes more Agile
  • Managers who are looking to bridge multiple practices and create DevOps-style environments
  • Employees and managers responsible for engineering or improving processes
  • Consultants guiding their clients through process improvement and DevOps initiatives
  • Anyone responsible for managing process-related requirements, ensuring the efficiency and effectiveness of processes, or maximizing the value of processes

What will you learn by taking this course?

  • What it means to be ‘Agile’
  • The core values and principles of the Agile Manifesto
  • How to translate Agile thinking and values into service management practices
  • Agile concepts and related practices, including DevOps, ITIL, SRE, Lean, and Scrum
  • How Scrum roles, artifacts, and events apply to processes
  • The two aspects of Agile Service Management: Agile Process Improvement and Agile Process Engineering
  • Everything needed to pass the Certified Agile Service Manager (CASM) examination

Why should you take this course?

  • The CASM syllabus perfectly blends IT Service Management practices with Agile thinking, empowering IT teams with much greater speed and adaptability
  • CASM helps businesses create services faster and with a higher level of quality
  • CASM’s Agile elements help create value-generating results quickly, leading to faster ROIs
  • CASM focuses on integrating customer feedback into service development. This leads to higher client satisfaction
  • This CASM online training course also covers other popular methods and techniques, including SRE, ITIL, Lean, Scrum, and DevOps
  • CASM enhances risk management and adaptability
  • We offer each student 6 months of access and a FREE exam voucher  (T&Cs apply)
  • There are no prerequisites for sitting the exam
  • The course is fully accredited by the DevOps Institute

Welcome to Certified Agile Service Manager

Learning Objectives

Module zero introduces you to this CASM e-learning course’s main features, learning plan, aims, objectives, and structure. It also offers a syllabus, diagram pack, glossary, further reading and links document, and links to download essential copies of the framework publications. Finally, it addresses some of the most frequently asked questions about Certified Agile Service Manager (CASM) certification.

Module 1: Introducing Agile Service Management

Learning Objectives

Module 1 introduces IT Service Management (ITSM), general Agile principles, and the Agile Manifesto. It also compares ITSM and Agile to assess their compatibility.

Module 2: Agile Service Management

Learning Objectives

Module 2 explores the general principles of Agile Service Management and defines some key concepts such as Agile Process Engineering and Agile Process Improvement.

Module 3: Leveraging Related Guidance

Learning Objectives

Module 3 looks at different approaches to service development and delivery and how organizations can benefit from taking a holistic, multi-disciplinary approach to service design. The module also covers:

DevOps
ITIL
SRE
Lean
Kanban
Scrum

Module 4: Agile Service Management Roles

Learning Objectives

Module 4 explores the three core roles in an Agile service management team and looks at the importance of ‘servant leadership’ in Agile working. The roles covered in the module are:

The Agile practice owner
The Agile service manager
The Agile service team

Module 5: Review: Modules 1-4

Learning Objectives

This module features a series of games and activities to aid recall of the key terms and concepts from modules 1-4

Module 6: Agile Process Engineering

Learning Objectives

Module 6 explores Agile process engineering in detail. It looks at:

Agile processes
Micro process architecture
Service management architecture

Module 7: Agile Service Management Artifacts

Learning Objectives

Module 7 looks at key processes and artifacts used when developing Agile services. These include:

The practice backlog
User stories and epics
The sprint backlog
Increments

Module 8: Agile Service Management Events

Learning Objectives

Module 8 looks at the process of developing Agile services in a sprint. It begins by looking at pre-sprint planning, then explores what happens during a sprint, and culminates with the sprint retrospective.

Module 9: Agile Process Improvement

Learning Objectives

Module 9 explores Agile process improvement. It explains why processes require continual improvement, how to use process improvement reviews and the role of automation in improving processes.

Module 10: Review: Modules 6-9

Learning Objectives

This module features a series of games and activities to aid recall of the key terms and concepts from modules 6-9.

Module 11: Certified Agile Service Manager (CASM) Wrap-Up

Learning Objectives

This module wraps up the Certified Agile Service Manager (CASM) course. It also provides a short video explaining how to book the exam, along with links to other relevant courses.

Module 12: Practice Exams

Learning Objectives

This module contains two practice exams, one provided by the DevOps Institute and one created by Good eLearning.

This CASM online course is designed to fully prepare students to sit the official Certified Agile Service Manager (CASM) examination. This includes providing official practice exams to help students test themselves and get used to examination conditions.

Candidates worried about what CASM costs to study will be pleased to know that the course includes two practice exams that replicate the style and format of the exam, as well as a FREE exam voucher.  (T&Cs apply)

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the DevOps Institute website for more information and guidance.

When you are ready to use your free exam voucher, simply contact [email protected]. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

Certified Agile Service Manager (CASM®) exam:

  • The exam consists of 40 multiple-choice questions
  • Candidates have one hour (60 minutes) to complete the exam
  • Candidates must answer at least 26 questions correctly (65%) to pass
  • The exam is open-book

What is CASM?

‘Certified Agile Service Manager (CASM)’ is a qualification based around the operational aspects of Agile. It incorporates the core values and principles of the Agile manifesto, as well as other Agile concepts and practices such as DevOps, Scrum, Kanban, and Lean. It also covers two Agile Service Management practices: Agile Process Improvement and Agile Process Design.

How can CASM benefit businesses?

CASM can have several benefits for a business including:

Incorporating Agile into service development establishes a style of creating iterative targets. This creates working services that can generate both feedback and revenue to power continued development
Focusing on short-term goals enhances adaptability, helping teams respond to client feedback and changing business needs and circumstances far more effectively
CASM empowers effective implementation processes and workflows, as well as learning and growth processes
CASM practices help businesses establish environments of continuous improvement

What do I need to study CASM?

There are no prerequisites for studying CASM or sitting the CASM certification exam. However, existing knowledge of ITSM and Agile can be helpful.

Who can benefit from studying CASM?

The CASM certification is intended for a variety of candidates. This includes:

Practice owners and process designers
Developers who are interested in helping make processes more Agile
Managers who are looking to bridge multiple practices and create DevOps environments
Employees and managers responsible for engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Anyone responsible for managing process-related requirements, ensuring the efficiency and effectiveness of processes, or maximizing the value of processes

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Self-Paced eLearning

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  • Course duration: 16+ hours
  • Access period: 6 months
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Independent Student Reviews from TrustPilot

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Good e-Learning achieves what many thought was not possible – an online course that is straight forward and gets some very complex material across in a fun and engaging manner. The materials are illustrated with easy-to-follow graphics, voice-overs and videos that make the subject matter memorable – especially important for preparing for the exam!

Learn everything you need to know about Certified Agile Service Manager and pass the exam on your first try!

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