With IT playing such an enormous role in the modern world, IT service management (ITSM) skills have become highly valuable. Successfully utilizing ITSM tools and processes is essential for organizational success, both in terms of immediate project management and long-term strategic goals.
The ITIL framework is one of the world’s biggest names in ITSM. Formerly known as the ‘Information Technology Infrastructure Library’, ITIL offers stronger alignment between IT and business goals, the chance to make key practices more cost-effective, better risk and disruption management, and the ability to create environments that enable continuous improvement. It also offers a varied certification path that can suit a variety of roles and even covers newer topics such as cloud-based services and sustainable IT.