ITIL (Version 5), released in early 2026, is the latest evolution of the ITIL framework, focusing on AI-native service management, digital transformation, and unified product/service delivery.
It enhances ITIL 4 by integrating AI governance, emphasizing customer experience, and streamlining the service lifecycle for increased speed and adaptability in modern, technology-driven enterprises.
Key Features and Changes in ITIL 5:
AI-Native Approach: Built specifically for AI-enabled environments, featuring dedicated guidance on AI governance and responsible AI usage.
Unified Digital Lifecycle: Introduces a single Product and Service Lifecycle, connecting development with service management for faster, more reliable delivery.
Enhanced Focus on Value & Experience: Emphasizes measurable outcomes and employee/customer experience over pure process management.
Structured Certification: Starts with ITIL Foundation, moving through specialized streams like ITIL Practice Manager, Managing Professional, or Strategic Leader.
Continuous Evolution: Rather than a total overhaul, it builds upon the foundation of ITIL 4’s guiding principles and the service value system.
ITIL® Foundation (Version 5) is the starting point for all ITIL further certification levels.
12 hour course
Tutor support
Practice exams
Free exam voucher
6 months access
96% 1st time pass rate
But don't take our word for it
As a company, Good e-Learning are pleasant and quick to communicate with and efficient in managing delivery - in our case, the ongoing training arrangements for over 150 globally based architects and consultants!
We wanted a platform that could maintain 1,000+ users with knowledge tests, mobile access and completion certificates. Good e-Learning was the only vendor that provided all we were looking for and at a very competitive price!
Good e-Learning are a great responsive team and are great to work with. They are very quick to respond to queries and provide Learners with support and advice as required to help them to complete their certification.
Affordable, flexible and great quality online learning material. The training delivered has enabled our teams to become much more productive and gives us the ability to train more people at the same time.
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